89bad Privacy Policy

1Introduction and Scope

89bad ("we", "our", "platform") provides a safe and reliable online gaming service for players in Bangladesh. This Privacy Policy describes what information we collect when you visit our website, open an account, or use any of our services, how we use that information, and how we keep it secure.

This Policy has been prepared in accordance with applicable data protection laws and regulations in Bangladesh. If you disagree with any term in this Policy, please stop using our platform and contact us at [email protected].

2Information We Collect

2.1 Information You Provide Directly

When you register an account with 89bad or use our services, we may collect the following information:

• Full name and date of birth (for age verification — only users aged 21 and above may register)
• Email address and contact details
• National ID or passport number (as part of the KYC process)
• Payment information: bKash, Nagad, Rocket, or Upay account numbers (for transaction processing)
• Bank account details (for withdrawals)
• Username and password
• Your preferred language and communication method

2.2 Automatically Collected Information

When you use our site, certain information is collected automatically, such as:

• IP address and device identification information
• Browser type, version, and operating system
• Pages you visit, along with the time and date
• Data collected through cookies and similar tracking technologies
• Gaming activity records (bets, wins, losses)
• Login session information

2.3 Information Received from Third Parties

In some cases we may receive information about you from legitimate third-party sources, such as age or identity verification services and payment processing providers. This information is used solely to verify your account and ensure secure transactions.

3Purpose of Data Use

89bad uses your information for the following legitimate purposes:

• Account management: To create, verify, and manage your account.
• Service delivery: To operate gaming, betting, and other platform activities.
• Payment processing: To complete deposits and withdrawals securely. The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳500.
• Customer support: To resolve your issues and provide assistance via 24/7 live chat.
• Security and fraud prevention: To keep the platform secure and prevent unlawful activity.
• Age verification: To ensure access is restricted to users aged 21 and above.
• Responsible gaming: To monitor gaming behaviour and detect and prevent problematic patterns.
• Legal compliance: To comply with applicable laws and regulations.
• Service improvement: To enhance the user experience and the overall quality of the platform.

4Data Sharing and Disclosure

4.1 Sharing with Third Parties

We may share your information in the following limited circumstances:

• Payment service providers: bKash, Nagad, Rocket, Upay — solely to complete transactions.
• Gaming software providers: Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, and others — for the purpose of operating games.
• Identity verification services: To meet KYC and AML (anti-money laundering) obligations.
• IT and cloud service providers: To ensure data storage and security.

4.2 Disclosure Required by Law

In response to a lawful request from authorities, a court order, or a legal obligation, we may be required to disclose certain information. Where legally permitted, we will attempt to notify you before making such a disclosure.

4.3 Business Transfers

In the event of a company merger, acquisition, or asset sale, your information may be transferred. In such circumstances we will notify you in advance, and the new controller will maintain the same privacy protections described in this Policy.

5Cookies and Tracking Technologies

The 89bad website uses cookies and similar technologies. Cookies are small text files stored on your device. They help our site function smoothly and improve your experience.

5.1 Types of Cookies

• Essential cookies: Maintain login sessions and ensure security — the site cannot function without them.
• Functionality cookies: Remember your preferences and settings.
• Analytics cookies: Analyse site usage and improve service quality.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may limit some functionality of the site.

6Data Security Measures

89bad applies industry-standard technical and organisational measures to protect your personal information:

• SSL encryption: All data transfers are completed through encrypted connections.
• Secure servers: Your data is stored in protected data centres.
• Access controls: Only authorised personnel can access your information.
• Regular security audits: System vulnerabilities are identified and remediated on a regular basis.
• Payment security: Payment information is processed in accordance with the highest security standards.
• Two-step verification: An additional security layer to protect your account.

7Data Retention Period

We retain your information only for as long as necessary. In general:

• For active accounts, information is retained for the entire duration the account remains open.
• After an account is closed, certain information may be retained for a specified period in accordance with legal obligations.
• Transaction records are kept for the period required under AML (anti-money laundering) laws.
• Information relevant to a dispute or legal claim will be retained until that matter is resolved.

Once the retention period ends, we securely delete or anonymise the data.

8Your Rights and Choices

As a user of 89bad, you have the following rights:

8.1 Right to Access

You have the right to know what information we hold about you. You can request a copy of this information by emailing [email protected].

8.2 Right to Rectification

If any of your personal information is inaccurate, you may have it corrected. Corrections can be made through your account settings or via our support team.

8.3 Right to Erasure

Subject to legal and regulatory obligations, you may request that your information be deleted. We will consider such requests within a reasonable timeframe.

8.4 Right to Object to Processing

You may object to the use of your information for certain purposes, such as marketing communications. This objection must be submitted in writing to [email protected].

8.5 Data Portability

Under applicable law, you have the right to receive your information in a structured and readable format.

9Protection of Minors

89bad is intended solely for users aged 21 and above. We do not knowingly collect personal information from minors. Age verification is mandatory at the time of registration.

If we become aware that we have inadvertently collected information from someone under the age of 21, that account will be closed immediately and the associated information will be deleted.

10International Data Transfers

Our servers and service providers may be located in various countries. Wherever your information is transferred, we ensure that the protection standards described in this Policy are maintained.

When sharing information with third parties, we put in place appropriate contractual safeguards.

11Responsible Gaming and Data Use

89bad places the highest importance on responsible gaming. For this purpose, we may analyse your gaming data to:

• Identify signs of excessive gaming behaviour and issue timely alerts.
• Enforce self-exclusion requests.
• Ensure deposit limits and other protective measures are in place.
• Deliver relevant responsible gaming information and resources to you.

To learn more about responsible gaming, visit our Responsible Gaming page.

12Policy Changes

89bad reserves the right to update this Privacy Policy at any time. For significant changes, we will:

• Post a prominent notice on the website.
• Notify registered users by email.
• Clearly state the effective date of the new policy.

Continuing to use the site after a revised policy has been published means you have accepted the new policy. We therefore recommend visiting this page regularly.

13Contact and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live chat: Support available in Bengali 24/7.

We will endeavour to resolve your complaint as quickly as possible after receiving it. If you feel our response is inadequate, you have the right to lodge a complaint with the relevant data protection authority.